Known
Issues
Assessments
Issue:
The Submit button is not active when viewing and modifying grades in an Assessment.
Background:
This issue occurs sporadically. When it occurs, it prevents Instructors from
modifying the grade of a Student Assessment attempt.
Resolution/Workaround:
This issue, first reported in Release 6.1.5, is not resolved at this time.
Issue:
When the Instructor selects the option to add question From a Question
Pool or Assessment on the Test Canvas, a Search page appears. If Cancel
is selected on the Search page, the user receives a
“Warning: Page has expired” message. The Instructor is not returned
to the Test Canvas. This issue also appears if the user executes a search from
the Search page, then selects the Cancel button.
Background:
This issue only appears for users with an Internet Explorer Web browser. Users
with Netscape will not experience this issue.
Resolution/Workaround:
This issue is not resolved at this time.
Workaround:
Use the navigation path to go to the Test Manager page. Select Modify next
to the Test to open the Test Canvas page.
Issue:
Assessment questions are not scored correctly following a migration. This occurs
with questions that fit all of the following criteria:
- Fill in the Blank question with multiple answers
- One or more of the answers contains an Ampersand (&),
greater-than (>) or less-than (<) symbol
Background:
This issue applies under any conditions.
Resolution/Workaround:
There is no resolution to this issue.
Issue:
The Results/Feedback Display for completed Surveys may assign default point
values to questions and display some feedback in a Correct Answer text box.
Background:
Surveys questions should not be assigned point values. Also, since a Survey
is used to gather information and not test knowledge, feedback should not be
presented as correct or incorrect.
Resolution/Workaround:
This issue, reported in Release 6.0.11, is not resolved at this time.
Issue:
Student responses to questions that use WebEQ Equation Editor do not appear
correctly when the student or the Instructor reviews the Assessment. The
responses appear as:
< @@[0| “ equation_0_1” | 1]@@>
Background:
This issue only applies only when using the WebEQ Equation Editor.
Resolution/Workaround:
This issue, reported in Release 6.0.11, is not resolved at this time.
Issue:
When working with several pages of questions editing a question will return
the user to the first page in the list of questions instead of the page the
user was on.
Background:
After editing a question, users should be returned to the same page, not the
first page in the series.
Resolution/Workaround:
This issue , reported in Release 6.0.10, is not resolved at this time.
Issue:
When an audio or video file is added to questions in an Assessment it does
not display correctly. This problem only occurs when the Instructor chooses
the Display inline image within page option. The instructor
is able to submit it successfully, but the file does not display within the
question, just an empty box with an X appears. All media types work if the Create
a link to this file option is selected.
Background:
This issue applies under any conditions. Follow the steps below to replicate
this issue:
Step 1 Select Test
Manager on the Course Control Panel.
Step 2 Select Add
Test.
Step 3 Turn on Add
images, files, and URLs under the
Creation Settings options and select Submit.
Step 4 Select
a question type under Add a Question.
Step 5 Complete
the question page. Browse and add a media (audio
or video) file to the question. Choose Display
inline image within page. Click Submit.
Resolution/Workaround:
This issue is not resolved at this time. Only images, not other types of media
files, may appear within the page.
TOP
Authentication
Issue:
After logging out it is possible to view a Student's grades by clicking the
back button.
Background:
Follow these steps to replicate this issue:
Step 1 Login as a Student.
Step 2 Click View
Grades and check the grades for a course.
Step 3 Click Logout.
Step 4 Click the browser's Back button.
The View Grades page appears again.
Resolution/Workaround:
This issue, first reported in Release 6.1.5, is not resolved at this time.
Workaround:
All users should close the Web browser after logging out. This will prevent
other users on the same computer from being able to access their account.
Issue:
Enabling a Chalkbox Title causes authentication problems in other Virtual Installations.
Other Virtual Installations become inaccessible to all users after a Chalkbox
Title is implemented and a Student accepts the privacy statement.
Background:
This issue only applies to servers running a Windows Operating System.
Resolution/Workaround:
This issue, first reported in Release 6.2, is not resolved at this time.
Issue:
Failed authentication requests against an LDAP server do not always close their
sockets or release their threads. This leads to performance problems.
Background:
This issue occurred more often with Java 2 SDK 1.3.x, but the update to Java
2 SDK 1.4.2 has not completely solved the problem.
Resolution/Workaround:
This issue, first reported in Release 6.10, is not resolved at this time.
Workaround:
To help alleviate the performance hit, Blackboard has included an open-source
LDAP service provider with the Blackboard Learning System as an alternative.
This seems to help those system experiencing this problem. To use the open-source
LDAP service provider, JLDAP from the OpenLDAP group (http://www.openldap.org)
update the authentication.properties file as shown:
Change this variable:
auth.type.ldap.impl=blackboard.platform.security.authentication.LDAPAuthModule
to:
auth.type.ldap.impl=blackboard.platform.security.authentication.OpenLDAPAuthModule
The JLDAP LDAP service provider also required the addition of another value
to the authentication.properties file. Add the following line if it
does not already exist: auth.type.ldap.ldap_version.1=3
by default this value will be 3.
TOP
Batch Processes
Issue:
Login is not successful when the password contains a single quote (').
Background:
This issue only appears when the user information has been added to the system
through a batch creation process.
Resolution/Workaround:
This issue, reported in Release 6.0.10, is not resolved at this time.
TOP
Building Blocks
Issue:
.NET APIs have not been updated to handle the Institution Role changes in Application
Pack 2 for User, PortalRole, and UserRole.
Background:
This issue only applies to the .NET APIs.
Resolution/Workground:
This issue, reported in Release 6.2, is not resolved at this time.
Issue:
Some disabled Building Blocks tools appear grayed-out to Instructors.
Background:
Disabled Building Blocks should not appear to any users except those with appropriate
System Administrator privileges.
Resolution/Workaround:
This issue, reported in Release 6.0.10, is not resolved at this time.
TOP
Collaboration Tools
Issue:
When a user attempts to open a Breakout Session in a Virtual Classroom, a new
window opens, but the controls do not appear the breakout session cannot
be used.
Background:
This issue only appears if SSL is turned on for the Blackboard Learning System.
If SSL is turned off, Breakout Sessions function correctly.
Resolution/Workground:
This issue, reported in Release 6.1.5, is not resolved at this time.
Issue:
Removing a user from a course or organization also removes that user’s
interactions in archived sessions.
Background:
User interaction saved in an archived session should not be deleted when the
user is removed from the course.
Resolution/Workground:
This issue, reported in Release 6.0.11, is not resolved at this time.
Issue:
Web sites that employ pop-up ads will open a new Collaboration Session window
to display the Web site. Users are unable to view the Web site in this new
window.
Background:
This issue has been verified when accessing Web sites that include pop-up ads.
Similar behavior has been reported when accessing documents via the Course
Map tool as well.
Resolution/Workground:
This issue, first reported in Release 6.0.10, is not resolved at this time.
TOP
Content
Issue:
Some users with Screen Readers are having trouble accessing files, such as
Microsoft Word or Powerpoint files, that are displayed within the content
frame.
Background:
This issue has been reported with the Window Eyes 4.11 Screen Reader.
Resolution/Workaround:
This issue, reported in Release 6.0.11, is not resolved at this time.
Issue:
When a QuickTime file is added through the Text Box Editor, a “page Not
Found” error message appears. This issue only occurs if options, such
as width and height, are modified on the Insert QuickTime File page. If the
default values are not changed, the file is added successfully.
Background:
This issue appears under all conditions.
Resolution/Workaround:
This issue, reported in Release 6.1.5, is not resolved at this time.
Workaround:
When adding a QuickTime file, do not modify the values on the Insert QuickTime
file page.
Issue:
WebEQ does not function correctly when accessed from both the Text Box Editor
and the default text box. A new window for WebEQ appears, but the controls
are not displayed.
Background:
This issue appears on Linux operating systems when SSL is enabled.
Resolution/Workaround:
This issue, reported in Release 6.1.5, is not resolved at this time.
Issue:
When an image is added through the Add Image button in the
Text Box Editor, the receipt image is broken and the image does not appear.
Background:
This issue only applies to Windows 2003 operating systems. This issue is caused
by the default settings in IIS.
Resolution/Workaround:
This issue, reported in Release 6.0.10, is not resolved at this time.
Workaround:
The Administrator may resolve this issue for Windows 2003 by following the
steps below:
Step 1 Open the Internet Information
Services Management Console.
Step 2 Open Application
Pools.
Step 3 Select Default Application Pool.
Step 4 Select Properties.
Step 5 On the Identity Tab, select Predefined.
Step 6 Select Local System and Apply.
Step 7 Select Yes in the dialog box that appears.
Step 8 Restart IIS.
Issue:
When using the WebEQ interface to create an equation no characters display
after the symbol <.
Background:
This issue is caused by WebEQ identifying the symbol < as the start of a
tag.
Resolution/Workaround:
This issue , reported in Release 6.0.10, is not resolved at this time.
Issue:
Shockwave files set to display in a content item cannot be played by Students.
The controls for playing the file do not appear.
Background:
This issue appears when Shockwave files are added through the Text Box Editor
and when Shockwave files are uploaded with the Display Media in Page option.
Resolution/Workaround:
This issue, first reported in Release 6.2, is not resolved at this time.
Workaround:
Set the Shockwave file to play automatically or edit the HTML to turn the menu
options on.
Issue:
Equations entered on the Add Assignment page do not display correctly when
submitted. Instead, they appear as <@@ [0| “equation_0_1” |
1]@@>.
Background:
This issue occurs sporadically. Sometimes a longer error message appears.
Resolution/Workaround:
This issue, reported in release 6.0.10, is not resolved at this time.
TOP
Course Cartridges
Issue:
When a student takes an Assessment the check for cartridge content only occurs
at the top-level, that is the Assessment. Even if all of the questions from
the cartridge are removed, users must still have a cartridge key to take
the Assessment. The check should not check the Assessment but check the questions
in the Assessment to see if any are protected. If so, the student must have
a cartridge key to take the Assessment.
Background:
This will allow Instructors to use questions from cartridge in their own Assessments
without violating the copy protection.
Resolution/Workaround:
This issue, reported in release 6.0.9, is not reolved at this time.
TOP
Course Copy
Issue:
Some large Glossary files are not successfully copied during a course copy.
When the file is opened in the copied course, an error message appears.
Background:
This issue appears under all conditions.
Workaround:
This issue, reported in Release 6.1.5, is not resolved at this time.
TOP
Course Creation
Issue:
If the Course ID entered
in the Course Creation Wizard is too long, the system will
truncate the ID and no warning will appears for the user.
The Course ID has a 50 character limit.
Background:
This issue appears under all conditions.
Workaround:
This issue, reported in Release 6.1.5, is not resolved at this time.
Issue:
If the Course Name entered in the Course
Creation Wizard is too long, the system will truncate the
name and no warning will appears for the user. The Course
Name field has a 255 character limit.
Background:
This issue appears under all conditions.
Workaround:
This issue, reported in Release 6.1.5, is not resolved at this time.
TOP
Course Statistics
Issue:
Course statistics does not report the percentage
of total hits attributable to each user.
Background:
This information should be displayed.
Workaround:
This issue, reported in Release 6.1.5, is not resolved at this time.
TOP
Course Tools
Issue:
Announcement links cannot be removed. If the instructor highlights the link
and clicks the Backspace key the main Announcement page appears.
Background:
This issue applies under any conditions.
Resolution/Workaround:
There is no resolution at this time.
Workaround:
Users must remove the entire Announcement and re-create it to remove the link.
Issue:
Disabling Tools from the Enable Blackboard Tools page has inconsistent application.
Some tools are still available even when disabled and disabled tools still
appear in drop-down lists when adding a tool to a content Area.
Background:
This issue appears inconsistently, it does not seem to affect all tools.
Resolution/Workaround:
This issue, reported in Release 6.0.10, is not resolved at this time.
Workaround:
To ensure that a disabled tool is inaccessible to users, remove it from the
course Menu and any Content Areas.
TOP
Data Integration
Issue:
The blackboard.admin.persist.course.EnrollmentPersister.insert class
does not throw a validation exception when an attempt is made to enroll a user
in a course that does not exist. Instead, a persistence exception is thrown.
Background:
This issue is confusing because the persistence exception points to a more
complicated issue than a course that does not exist.
Resolution/Workaround:
This issue, reported in Release 6.1, is not resolved at this time.
TOP
Digital Drop Box
Issue:
If a student sends back a Drop Box file that was sent to all users by the Instructor,
it will display the student as the sender on the original file.
Background:
Follow these steps to replicate the issue:
Step1 As the Instructor,
send a Drop Box file to all users.
Step2 Logout and log back
in as a student in the course.
Step3 View the Drop
box. The file shows that it was send by the Instructor.
Step4 Logout and
log back in as another student.
Step5 Send the same
file back to the Instructor.
Step6 Logout and
log back in as the first Student in Step 2.
Step7 View the
Drop Box. The file now shows that it was sent
by the Student who sent the file back to the
Instructor in Step5. The file should still
show that it came from the Instructor.
Resolution/Workaround:
This issue, reported in Release 6.0.9, is not resolved at this time.
Issue:
Drop Box files that were in a course in Blackboard 5.5 no longer appear when
the course is migrated or archived and restored to Release 6.0.11.
Background:
This issue only appears when moving a course from Blackboard 5 to Release 6.
Resolution/Workaround:
This issue, reported in Release 6.0.11, is not resolved at this time.
TOP
Discussion Board
Issue:
Previewing a Discussion Board message before posting will remove any attachments
added to the message.
Background:
This issue applies under all conditions.
Resolution/Workaround:
This issue, reported in Release 6.0.11, is not resolved at this time.
Issue:
Changing the settings from allowing users to create Discussion Boards on the
Community tab to requiring users to Email the Administrator to have a Discussion
Board created creates issues with the ordering of Discussion Boards. When
one of the Discussion Boards is deleted, the order of the remaining boards
is rearranged and locked against changes.
Background:
This issue only appears in Discussion Boards on the Community tab.
Resolution/Workaround:
This issue, reported in Release 6.0.11, is not resolved at this time.
Issue:
Users that are blocked from using a Discussion Board in a Blackboard 5.5 course
are no longer blocked when the course is migrated or archived and restored
to Release 6.
Background:
This issue only appears when moving a course from Blackboard 5 to Release 6.
Resolution/Workaround:
This issue, reported in Release 6.0.11, is not resolved at this time.
Issue:
Discussion Board user settings, such as Admin, User, and Blocked, are not included
in Archive, Export, or Copy operations. When the course or organization is
Imported or Restored, these settings are not maintained.
Background:
This issue applies when a course is moved in some way. After the process is
complete, the settings that were not included can be applied in the new course
without issue.
Resolution/Workaround:
This issue, reported in Release 6.0.9, is not resolved at this time.
TOP
Email
Issue:
When a user adds a file attachment to an email, then cancels the operation,
a "This page has expired" error appears. This issue only
appears if a file has previously been added to the email, and this is the
second file attachment.
Background:
This issue only appears for users with an Internet Explorer Web browser.
Resolution/Workaround:
This issue, reported in Release 6.1.5, is not resolved at this time.
Issue:
When the user holds the mouse over the paper clip icon to display the attachment
name and file size for an email in the inbox, Alt text displays information
for all of the file attachments in the list of emails.
Background:
This issue only appears if the email inbox includes multiple messages with
different file attachment.
Resolution/Workaround:
This issue, reported in Release 6.1.5, is not resolved at this time.
Issue:
The Send Email page for Students includes two links for emailing Observers.
Although these links are not active they should not appear.
Background:
This issue applies under all conditions.
Resolution/Workaround:
This issue, reported in Release 6.0.11, is not resolved at this time.
Issue:
The Send Email to All Instructors function includes Teaching Assistants in
the list of Instructors.
Background:
Teaching Assistants should not be included in messages that are meant for Instructors.
There should be a separate option for including Teaching Assistants rather
than including them by default.
Resolution/Workaround:
This issue, reported in Release 6.0.9, is not resolved at this time.
Issue:
The Send Email to Groups feature does not list all the Groups in the course.
The Instructor cannot send an email to those Groups that do not appear.
Background:
This issue applies under all conditions.
Resolution/Workaround:
This issue, reported in Release 6.0.9, is not resolved at this time.
Issue:
Canceling the browse window when adding an attachment to an email message will
erase any text in the Subject and Message fields.
Background:
Follow these steps to replicate this issue:
Step1 Create an email message
to course users from a Course Control Panel.
Step2 Enter a Subject
and type the body of the email in the Message field.
Step3 Click Add in the
Add Attachment section.
Step4 A browse window
will open. Click Cancel.
Resolution/Workaround:
This issue, reported in Release 6.0.10, is not resolved at this time.
Issue:
The titles on the Send Email page do not change if the course role names are
changed. For example, if the name for the role Instructor is changed to Teacher,
the field Send Email to all Instructors will still appear on the Send Email
page.
Background:
This issue applies under any conditions.
Resolution/Workaround:
There is no resolution at this time.
Issue:
The Send Email to All Users functions from the System Control Panel send messages
to disabled users.
Background:
Disabled users should not receive Email messages.
Resolution/Workaround:
This issue, reported in Release 6.0.11, is not resolved at this time.
TOP
Gradebook
Issue:
The delimiter when uploading a Gradebook file is a comma. Errors can occur
when the .CSV is created in a spreadsheet program, such as Microsoft Word,
that has regional settings configured to use a comma as the decimal symbol.
Background:
When the .CSV file with comma as the decimal is uploaded is read as the delimiter.
This will create several errors in the Gradebook.
Resolution/Workaround:
This issue, reported in release 6.0.8, is not resolved at this time.
TOP
Groups
Issue:
Issues with the character limit in the Description field are found on the Add
Group page. A warning message only appears when over 255 characters are entered
in the field if the HTML or Preview window is open. HTML tags are included
in the character count, causing the description to be over 255 characters
in come cases. When the warning message appears, the description text is
still submitted and the user is not given an opportunity to correct it.
Background:
This issue appears under all conditions.
Resolution/Workaround:
This issue, reported in Release 6.1.5, is not resolved at this time.
Issue:
Instructors receive an error message when attempting to add a file to a Group
File Exchange.
Background:
This issue only occurs when Instructor is not included as a member of the Group.
Resolution/Workaround:
This is issue, reported in Release 6.0.4, is not resolved at this time.
Workaround:
The error that appears may present the instructor with an option to Debug.
Click No and the file will be uploaded successfully. Please note that if an
error occurs and the option to debug does not appear the file will not be uploaded.
TOP
Import/Export/Archive/Restore
Issue:
Archiving a course fails when a piece of content include <!--> because
this sequence of characters is recognized as an XML tag.
Background:
This issue only applies when <!--> is included in a piece of content.
Resolution/Workaround:
This issue, first reported in Release 6.1, is not resolved at this time.
Issue:
It is not possible to cancel an Archive operation that is in process.
Background:
This issue only occurs when accessing the Blackboard Learning System through
a Netscape 4.78 Web browser.
Resolution/Workaround:
This issue is best addressed by using Netscape 7.1 with the Blackboard
Learning System.
Issue:
It takes a very long time to archive a course and a significant amount of system
resources are used. This may result in the browser window timing out. The
file is archived successfully.
Background:
This issue applies under any conditions.
Resolution/Workaround:
There is no resolution at this time.
Issue:
Error messages may appear when a course is exported. An error message stating “Error
on page” appears in the bottom of the screen when a course export is
cancelled. After an export has completed the user views the detailed log file
and selects OK, the following error message may appear.
Error:
A runtime error has occurred.
Do you wish to Debug?
Line: 0
Error: Object expected.
Yes / No
|
Background:
This issue applies under any conditions.
Resolution/Workaround:
There is no resolution at this time. These error message may be ignored, the
operations complete successfully.
Issue:
Archiving and then Restoring a course or organization does not include disabled
data.
Background:
This issue only applies to disabled data, that is, Users or Enrollments that
are disabled using the Snapshot tool or the Data Integration APIs.
Resolution/Workaround:
This issue, reported in Release 6.0.8, is not resolved at this time.
Issue:
When pools are imported through the Pool Manager, Assessments for the course
are also automatically imported.
Background:
This issue applies under any conditions.
Resolution/Workaround:
There is no resolution at this time.
TOP
Learning Units
Issue:
Course Links to Learning Units open the Learning Unit as a folder with nested
content instead of as a sequential series of content Items.
Background:
This issue applies whenever creating a link to a Learning Unit.
Resolution/Workaround:
This issue, reported in Release 6.0.10, is not resolved at this time.
TOP
LRN Content
Issue:
LRN packages do not work in restored courses. The package appears in the course,
but when the user attempts to open and play the package, a dialogue box to
download the file appears instead.
Background:
This issue applies under all conditions.
Resolution/Workaround:
This issue, reported in Release 6.1.5, is not resolved at this time.
TOP
Macintosh
Issue:
Changing the Course Template setting does not take effect when using the Safari
Web browser.
Background:
Follow these steps to replicate the issue:
Step1 Using a Macintosh computer,
launch the Safari Web browser and login.
Step2 Click List/Modify Courses from
the Admin Panel.
Step3 Search for a course.
Step4 Click Properties for
a course.
Step5 Click Course
Template Options.
Step6 Change the setting.
Step7 Click Submit.
The change is not made.
Resolution/Workaround:
This issue, first reported in Release 6.1.5, is not resolved at this time.
Issue:
An error message appears when Macintosh users attempt to access a Virtual Classroom
or Lightweight Chat Session.
Background:
This issue appears when SSL is enabled for the Blackboard Learning System.
This issue affects Macintosh users with Internet Explorer or Netscape Web browsers.
User with a Safari Web browser will not experience this issue.
Resolution/Workaround:
This issue, reported in Release 6.1.5, is not resolved at this time.
TOP
Math and Science Notation
Issue:
WebEQ does not correctly display strings that use ‘<’ and ‘>’ characters.
If an equation using these characters is entered, items after the characters
are missing. This issue will also occur with other special characters , such
as ‘&’.
Background:
This issue applies under all conditions.
Resolution/Workaround:
There is not resolution at this time.
Workaround:
Do not use the < sign in the Equation Editor. Instead, split the equation
into two equations and place the ‘<’ between them in the text
box using the keyboard.
TOP
Migration Tool
Information on the Blackboard Migration Tool can be found
in the knowledge Base at http://www.blackboard.com/products/services/support.htm
TOP
Other
Issue:
Context passing fails to expand the URL variable templates after invoking the
launch_external.jsp. This error causes some context passing use cases to
fail..
Background:
This issue applies when using context passing.
Resolution/Workaround:
This issue, first reported in Release 6.1, is not resolved at this time.
Issue:
Most text boxes in the Blackboard Learning System will accept keyboard
combinations using ALT+0nnn to enter characters that are not present on the
keyboard. Some of these characters do not appear correctly.
Background:
This applies under all conditions.
Resolution/Workaround:
There is no resolution at this time.
Workaround:
Use named entities where keyboard combinations using ALT+0nnn do not appear
correctly. The following Website includes information on named entities, http://www/htmlhelp.org/reference/html40/entities/
TOP
Observers
Issue:
Observers cannot view Course Cartridge content in a course.
Background:
If an Observer is observing a user that is enrolled in a course with Course
Cartridge content, the Observer should be able to view that content unless
the Instructor disallows it.
Resolution/Workaround:
This issue, reported in Release 6.0.9, is not resolved at this time.
Issue:
Observers cannot view the grades of a Student through the Observer Tools. Instead
of the grades appearing, an page with an HTTP error appears.
Background:
This issue only applies when attempting to view grades through the Observer
Tools.
Resolution/Workaround:
This issue, reported in Release 6.0.9, is not resolved at this time.
Issue:
The My Courses module does not list the courses of the Student that the Observer
is tracking.
Background:
When an Observer views the My Courses module the list of courses should include
those of the Student the Observer is tracking.
Resolution/Workaround:
This issue, reported in Release 6.1, is not resolved at this time.
Issue:
Observers cannot view the Tasks of a Student the Observer is tracking through
the MyTasks module.
Background:
This issue only applies to the MyTasks module. Observers can view Tasks for
Students through the Observer Tools in a course and through the Tool Panel.
Resolution/Workaround:
This issue, reported in Release 6.0.10, is not resolved at this time.
TOP
Portal
Issue:
When an image that is too large is added to the Manage Sponsorship Content
page for the Services tab an error message will appear on the tab. When the
link is removed, the error message still appears.
Background:
This issue appears under all conditions. The steps below replicate this issue:
Step1 Select Manage
Tabs in the System Admin Panel.
Step2 Select Modify next
to the Services tab. The Modify Tab page will appear.
Step3 Select Services and
add a Folder and an External Link within the
folder. Return to the Modify Tab page.
Step4 Select Manage Sponsorship
Content. The Manage Sponsorship
Content page will appear.
Step5 Under Designate Primary
Sponsorship Content, select Local image and Link.
Upload a local image that is too large and link it to
the Blackboard Web site.
Step6 View the Folder link
on the Services tab; an error message will appear.
Step7 Open the Manage Sponsorship
Content page and remove the image.
Step8 An error message
still appears on the Services tab.
Resolution/Workaround:
This issue, reported in Release 6.1.5, is not resolved at this time.
Issue:
When an image is added to a Portal Tab through the Text Box Editor on the Manage
Content Link page, the operation appears to be successful but the image does
not appear on the Portal Tab.
Background:
This issue applies under all conditions. Follow the steps below to replicate
this issue:
Step1 Select Manage
Tabs in the System Admin Panel.
Step2 Select Modify next
to the My Institution Tab. The Modify Tab page appears.
Step3 Select Manage
Links Content. The Manage Links Content
page will appear.
Step4 Select Add
External Link.
Step5 Complete the page and
add an image through the Text Box Editor. Click Submit.
Resolution/Workaround:
This issue, reported in Release 6.1.5, is not resolved at this time.
Issue:
When a new user is created that user cannot see modules that are made available
to the user's Secondary Institution Role after the user was created.
Background:
This issue only applies to new users.
Resolution/Workaround:
This issue, first reported in Release 6.2, is not resolved at this time.
Workaround:
The user must edit the modules that they
see from the Tab Content page before the Administrator makes
new modules available to the user.
Issue:
The Export Module tool will change the name of a module if the name contains
one of the following characters: <,> &,/,"
Background:
These characters cause a problem with the XML formatting of the export module
package and should be escaped when they appear in the name of a module.
Resolution/Workaround:
This issue, reported in Release 6.1, is not resolved at this time.
Issue:
Customizations to modules are not preserved when the module is updated.
Background:
For example, if a module exists as part of a System Extension, updating to
a later version of the System Extension will remove any customizations in the
module.
Resolution/Workaround:
This issue is not resolved at this time.
Issue:
Exporting a module will fail if the module has special characters (such as &, <,>,",\,/)or
HTML code in the title.
Background:
This issue applies under all conditions.
Resolution/Workaround:
This issue, first reported in Release 6.1, is not resolved at this time.
Issue:
The My Grades feature will show users grades from courses which are unavailable
to the user. Also, users can use the Send Email feature from the Tool Panel
to email users in unavailable courses.
Background:
This issue only allows access to the grades and send email features of unavailable
courses through the Tool Panel..
Resolution/Workaround:
This issue, reported in Release 6.0.10, is not resolved at this time.
TOP
Roles and User Previleges
Issue:
Course Builders cannot copy content from one course to another course.
Background:
This issue occurs when a user attempts to copy a piece of content. The user
may not copy content to a course unless they have the role of Instructor or
Teaching Assistant in the destination course. Users should be able to copy
content into courses if their role in the destination course is Course Builder.
Resolution/Workaround:
This issue, first reported in Release 6.1, is not resolved at this time.
Issue:
The Institution Role "Other" is assigned by default to users created
through Batch Create Users. The Institution Role "Student" should
be assigned by default.
Background:
This issue only occurs when creating users through a Batch process.
Resolution/Workaround:
This issue, first reported in Release 6.1, is not resolved at this time.
Issue:
If a Student’s role in a course is changed to Course Builder, any Observers
for that Student may still view their grades in the Report Card Module. These
grades should not be available to Observers.
Background:
This issue appears under all conditions.
Resolution/Workaround:
This issue, reported in Release 6.1.5, is not resolved at this time.
Issue:
The Modify User Privileges page allows administrative privileges for the Admin
User Role of Guest to be toggled on and off even though these roles cannot
have access to these privileges. Even if set to Yes, the system will not
allow access.
Background:
The interface should not allow prohibited privileges to be toggled on and off.
Resolution/Workaround:
This issue, reported in Release 6.0.9, is not resolved at this time.
Issue:
Course Builders can use the Digital Dropbox to send files to Students but not
to other course users.
Background:
Course Builders should be able to use the Digital Dropbox to send files to
any user participating in the course (including Instructors and Teaching Assistants).
Resolution/Workaround:
This issue, reported in Release 6.0.9, is not resolved at this time.
Issue:
Course Builders have access to the Archive Course feature from the Course Control
Panel.
Background:
Course Builders should not be able to archive the course.
Resolution/Workaround:
This issue, reported in Release 6.0.9, is not resolved at this time.
Issue:
Teaching Assistants and Course Builders (as well as Organization Builders)
can change user passwords, properties, and course availability from the List/Modify
Users in Course page.
Background:
These Course roles should not be able to modify users.
Resolution/Workaround:
This issue, reported in Release 6.0.9, is not resolved at this time.
Issue:
Users with a Course Role of Grader can view all course users from the List/Modify
Users page.
Background:
Users with a Course Role of Grader should only see Students on this page.
Resolution/Workaround:
This issue, reported in Release 6.0.11, is not resolved at this time.
TOP
SSLChoice
Issue:
UNIX operating systems: The PushConfigUpates tool changes the location
of the SSL certificate and key in the /usr/local/blackboard/apps/httpd/conf/ssl.conf file.
This change prevents Apache from starting because it cannot locate the SSL
certificate and key.
Background:
This issue only appears in those systems running on a UNIX-based operating
system. After running PushConfigUpdates, the paths to the certificate and key
are changed to:
SSLCertificateFile /usr/local/blackboard/apps/httpd/conf/ssl.crt/server.crt
SSLCertificateKeyFile /usr/local/blackboard/apps/httpd/conf/ssl.key/server.key
The correct paths are:
SSLCertificateFile /usr/local/blackboard/apps/httpd/conf/certs/server.crt
SSLCertificateKeyFile /usr/local/blackboard/apps/httpd/conf/certs/server.key
Resolution/Workaround:
This issue, reported in Release 6.0.11, is not resolved at this time.
Workaround:
Backup the /usr/local/blackboard/apps/httpd/conf/ssl.conf file before
running PushConfigUpdates and replace the new version with the backup
after running the tool. Or, simply change the paths to the SSL certificate
and the SSL key after running PushConfigUpdates.
TOP
System Reporting
Issue:
After Event Tracking has been disabled a few, specific events continue to be
logged in the ACTIVITY_ACCUMULATOR table.
Background:
Only those events with an EVENT_TYPE of SESSION_INT are logged after Event
Tracking has been disabled.
Resolution/Workaround:
This issue, reported in Release 6.0.11, is not resolved at this time.
TOP
Tools
Issue:
System Extensions that are set to Unavailable still appear in the Tool Panel
on portal tabs.
Background:
This issue only applies when the System Extensions are available from the Tool
Panel before the System Extension is set to Unavailable.
Resolution/Workaround:
This issue, reported in Release 6.1, is not resolved at this time.
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User
Creation
Issue:
Usernames that include a hyphen, for example, d-berkowitz, cannot join breakout
chat sessions. A blank window appears instead of loading the breakout session.
Background:
This issue only applies to breakout chat sessions.
Resolution/Workaround:
This issue, first reported in Release 6.0.11, is not resolved at this time.
Issue:
The Create Account feature is not accessible from the Gateway page if Guest
Access is disabled for the system.
Background:
Guest Access settings should not affect the Create Account feature.
Resolution/Workaround:
This issue, reported in Release 6.0.10, is not resolved at this time.
TOP
Virtual
Installations
Issue:
Dropping a virtual installation does not complete remove the virtual installation
from the system.
Background:
Although the virtual installation is not removed completely, the virtual installation
does no longer works after being dropped.
Resolution/Workaround:
This issue, reported in Release 6.0.11, is not resolved at this time.
Issue:
The ChangeToRemoteVirtualInstallation command, when run, completes with errors.
These errors prevent processes from being able to restart and makes the Virtual
Installation unavailable to users.
Background:
This tool is sometimes run by users who have not licensed additional Virtual
Installations to move the Blackboard Learning System to new hardware. Be aware
that this issue can make the system unavailable if it is used to move the only
Virtual Installation on a system.
Resolution/Workaround:
This issue, reported in Release 6.0.11, is not resolved at this time.
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