Macintosh Cache Settings

All Faculty and Student Users
Check Your Browser's Cache Settings!

99% of technical problems are due to incorrect browser "cache" settings.

The browser cache stores pages downloaded to your computer from the Internet. As you work, Blackboard is continually updating and storing pages in a database that is on a remote server, not locally on your computer. The browser must be set to always go out to the server and get new pages from the server and to not use old pages stored on your computer or errors will occur.

Changing Mozilla Firefox Cache Settings (Mac only)

1) Click on the Firefox Menu > Select Preferences

2) Click of the PrivacyButton > Click arrow next to Cache

3) Click on Clear Cache Button then enter 0 (zero) KB of disc space for the cache

4) Click on OK button > Quit and Restart Firefox

5) Open a browser window, delete the address in the URL bar and type about:config

6) Click Enter to see Firefox settings.

7) Scroll down to browser.cache.check_doc_frequency

8) Highlight and double click. Change the 3 to 1 in the dialogue box. Click OK.

9) Close window, exit and restart Firefox to enact the change.